We put our best efforts to provide the best-quality products on our website. Please make sure that you have enough information about the products before placing an order for the same.
We do not allow cancellation of orders on our website.
We allow replacement for products ordered on our website in the following circumstances:
If the product delivered to the Customer is not sealed;
If the product delivered to the Customer is an expired product thus rendering it unfit for consumption;
If the customer has been shipped the wrong order.
The customer may make a complaint about the order or the product on the contact number appearing on our website and at info@timperio.co within 24 hours of receiving of the product. Please also provide us with the pictures of the product shipped to you.
If the customer fails to make the complaint within 24 hours of receiving the order, the Company shall not be liable for any refunds or replacements;
The Company shall consider the complaint of the customer and shall investigate the matter, if the Company is satisfied that the customer has a genuine complaint and that the product cannot be replaced we shall call back the product from the Customer and issue full refund to the customer
INTERNATIONAL
IT & EU
SG & ASIA