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REPLACEMENT AND REFUND POLICY
- We put our best efforts to provide the best-quality products on our website. Please make sure that you have enough information about the products before placing an order for the same.
- We do not allow cancellation of orders on our website.
- We allow replacement for products ordered on our website in the following circumstances:
- If the product delivered to the Customer is not sealed;
- If the product delivered to the Customer is an expired product thus rendering it unfit for consumption;
- If the customer has been shipped the wrong order.
- The customer may make a complaint about the order or the product on the contact number appearing on our website and at firstname.lastname@example.org within 24 hours of receiving of the product. Please also provide us with the pictures of the product shipped to you.
- If the customer fails to make the complaint within 24 hours of receiving the order, the Company shall not be liable for any refunds or replacements;
- The Company shall consider the complaint of the customer and shall investigate the matter, if the Company is satisfied that the customer has a genuine complaint and that the product cannot be replaced we shall call back the product from the Customer and issue full refund to the customer